Refund policy

At Kralz.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product or incorrect size.
  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition with all original tags and packaging intact.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, or altered.
  • Products without original tags or packaging.
  • Products damaged due to customer misuse.
  • Products marked as Final Sale or Non-Returnable.

3. Exchange Policy

We offer exchanges for:

  • Size issues (subject to stock availability).
  • Wrong product received.
  • Damaged or defective products.

If the requested size is unavailable, we may issue a refund or store credit.

4. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order.

Please provide:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos of the product (if damaged or incorrect)

Email: info@kralz.in
Phone: +91 7291095500

Our support team will review your request and provide return instructions.

5. Refund Policy

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds for prepaid orders will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verifying the required details.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Kralz.in will bear the return shipping cost.
  • For size exchanges or customer preference returns, the customer may be be responsible for the return shipping charges.

7. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, cancellation is not possible. Eligible orders may still be returned according to this policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and its packaging.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Kralz.in
📧 Email: info@kralz.in
📞 Phone: +91 7291095500