Shipping policy

Shipping Policy

Effective Date: June 27, 2026

Thank you for shopping with Kralz.in. We are committed to delivering your orders safely and on time. Please read our Shipping Policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak sale periods or festivals, processing may take slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Charges

  • Free Shipping may be available on selected products or promotional offers.
  • Shipping charges (if applicable) will be displayed during checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details. You can use the tracking number to monitor your shipment.

5. Delivery Attempts

Our courier partner will make delivery attempts at your shipping address. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

6. Incorrect Shipping Information

Please ensure that your shipping address, mobile number, and PIN code are correct before placing your order. Kralz.in is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

7. Damaged or Missing Items

If your package arrives damaged, or if any item is missing, please contact us within 48 hours of delivery. Include your order number and photos of the package and product so we can assist you promptly.

8. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Other unforeseen circumstances beyond our control

We appreciate your patience in such situations.

9. International Shipping

Currently, Kralz.in ships only within India. We do not offer international shipping at this time.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Kralz.in
📧 Email: info@kralz.in
📞 Phone: +91 7291095500