Shipping Policy
At Kralz, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During high-demand periods, processing times may be slightly extended.
2. Shipping Locations
Currently, we ship across India.
We do not offer international shipping at this time.
3. Delivery Time
Estimated delivery time is 3–7 business days, depending on your location.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be mentioned on the website or product pages.
5. Order Tracking
Once your order is shipped, you will receive a confirmation message/email with tracking details. You can track your order using the provided tracking link.
6. Delays & Issues
Kralz is not responsible for delays caused by courier partners or circumstances beyond our control. However, we will assist you in coordinating with the courier service if required.
7. Incorrect Address
Please ensure that your shipping address and contact details are accurate at checkout. Kralz will not be responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
8. Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will review the issue and take appropriate action.
9. Contact Us
For any shipping-related questions or concerns, please contact us:
Email: info@kralz.in
Phone / WhatsApp: +91 7291095500
Website: https://kralz.in/